We have a 4-day return policy, which means you have 4 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its tag, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate the return process, you can contact us at Return@brefshop.ma. If your request is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without prior request for a return will not be accepted.
You can always contact us at firstname.lastname@example.org.
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and rectify it.
Exceptions / Non-returnable items:
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or customized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and will inform you if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method. Please remember that your bank may take some time to process and post the refund.